Support

General enquiries: hello@moonjourn.app
Technical support: support@moonjourn.app
Privacy and account deletion: support@moonjourn.app

Open the app and tap Restore purchases in the settings. If that does not help, send us your App Store or Google Play receipt at support@moonjourn.app and we will unlock it manually.

The subscription runs through your store, not through us.

• iOS: Settings → your Apple ID name → Subscriptions → Moonjourn → Cancel subscription.
• Android: Google Play Store → Profile → Payments and subscriptions → Subscriptions → Moonjourn → Cancel.

Cancellation must be received at least 24 hours before the next renewal. Premium stays active until the end of the paid period.

• Close the app completely and reopen it.
• Install any pending app updates.
• Check your internet connection.

If the problem persists, write to support@moonjourn.app with your device model and iOS or Android version.

In the app: Profile → Settings → Delete account. Deletion takes effect immediately and cannot be undone. Without access to the app, an email to support@moonjourn.app is enough. All routes are described on the account deletion page.

You can change your date, time, and place of birth at any time under Profile → My profile. Your natal chart is then recalculated.

The journal password is the key to your encrypted entries. It exists only on your devices. We do not have it and cannot reset it. Without it, synchronized entries cannot be recovered, not even by us.

Write to hello@moonjourn.app. We read every message.